FAQ

About your order

Can I talk to someone about my order?

Sure you can! Just send our customer service an email and we respond to you in no time.

Can I change my order or my shipping address?

Just send our customer service an email and we will do our best to help you. It might be possible, depending on the timing of the order.

How can I cancel my order?

You can cancel your order if it hasn’t been shipped yet. Please contact our customer service and we will be more than happy to help you.

How can I track my order?

As soon as your order has been shipped you will receive an email with a tracking number from the shipping courier. Tracking updates may take up to 24 hours to appear.

What if my order arrived damaged?

Whoops, that’s not supposed to happen. Please take photos of the damaged goods and get in contact with us. We will make sure we sort everything out for you.

My order got lost somewhere, what now?

Oops! If your order got lost in transit, please contact our customer service as soon as you can.

Shipping and returns

What is your return policy?

Important to know before you return ship items to us:

  • Products can be returned within 30 days of receipt.
  • The products must be undamaged, clean, unwashed and packed in the original packaging. If products are sealed in plastic (for hygiene reasons), the sealing may not be opened/broken.
  • It is possible to exchange products for a different size or get the purchase price back.
  • The costs of the return shipment are for your own account. We will bear the shipping costs for any replacement products.
What about return shipping costs?

When you return or exchange any item, you must cover the shipping charges yourself. As soon as we receive your return, we will process your exchange or refund request.

How do I return or exchange one or more items from my order?

Contact us via e-mail in case you want to return/exchange one or more item. We make sure to handle everything.

Please note that we can’t cover return shipping costs and that you are responsible for items lost in return shipping. If you have any questions regarding the process, please don’t hesitate to contact us.

Washing instructions

How do I wash and care for my Hemppy boxer-briefs & thongs?

We recommend a maximum washing temperature of 40°C/104°F for your boxers & thongs, though keeping the temperature at 30°C/86°F is better for your boxers, thongs and the planet.

Turn your boxers inside out before washing and try to keep them away from the tumble dryer so they will last much longer. Ironing is possible but unnecessary.

Fabric softener is unnecessary and please avoid bleaching.